It is very important to keep in mind that cancelation fees will be charged depending upon the notice that you give us before the booking is due to start.

If we receive a cancelation request more than seven working days after your booking, then you will be refunded all the card payments without any delay

If a cancelation request has been received within seven working days after your booking, then 33% will be charged as a cancelation fee. On the time of booking, if you pay full amount through debit/credit card, then 67% will be refunded to you without any delay

If you postpone your booking, then we retain the right to hold your amount that you have paid unless you cancel in some future date. In this situation the above mentioned cancellation fees will still apply

If you cancel a booking within 24 hours before the booking is due to start, then there will be no refund for the client. This payment will be paid to the driver because he will not receive any other request for the time you had reserved him

In order to get a refund, contact us by calling us at 01753 575000 and via email hello@bestmanandvanservice.co.uk or leave a message at online chat support

Best Man and Van offers refunds. It maintains the trust of our customers on the services.

If you cancel a booking more than seven days after booking, then all the card payments will be refunded to you without any delay. We do not delay in providing your refund because our customers are the first priority for us. The full refund includes all the card payments that you have paid while booking.

Please contact us at 01753 575000, email us hello@bestmanandvanservice.co.uk or leave a message at online chat support.

The working day rule excludes Weekends and bank holidays.

Incorrect information provided during the get quotes process:

We request you to provide relevant information while booking at our website. If you fail to provide accurate information, then you will face delay.

Poor Weather Conditions:

In case of adverse weather conditions, completion of your move can be affected by rain, snow, wind, fog and ice. These weather conditions are likely to affect your travel and the time that is needed for loading and unloading of your items. By keeping the weather condition in view, we provide you a facility of waterproof packing.

Road Traffic Delay:

During peak travelling hours, school run congestion, highway maintenance, temporary road works, road accident, public sector strike, police check point and advertised events such as sports and festivals, you might face delay in your move.

Pets and Children:

Keep your children and pets at a safe place while you are shifting your items. You should keep them away from the items that are to be moved to avoid any safety issues.

Dismantling and Assembly:

In the case, you want to shift large furniture like up/down stairs, drawers and doors, you need to remove all the items prior to the arrival of moving team. This helps you to lower the weight of the items and to stop swinging of the doors and damage any of other items during the process. If there is a need of dismantling, then our service provider will do that and reassemble the item at the destination.

Packing of Your Items:

Keep all of your items in a packing box carefully. Pack your items before the mover arrives to spare any waiting time later on.

Wastage of Time:

Our drivers may waste a lot of time due to the following reasons:

• •  Moving to or from the property that has door entry phone system
  •  Internal locked security doors
  •  A lift that is used by multiple residents for multiple floors
  •  The management or staff to reporting you on our arrival each time
  •  Visitor passes intended to be attained on arrival

Always remember to inform the management about your moving date and time. Before arrival of our driver, clear the ways for the drivers so that they can easily complete their task without any delay.